1. To recive refund (only payments processed via Alertpay available for refund) please write to tibiaprog@hotmail.com, write in e-mail what service you used, on which world, for what ammount, how much gold and which world.
2. We only giving refunds when we will recive our gold back.
3. If there is no full ammount back, we cant give you refund.
4. If we reciving gold back, you have to write e-mail to tibiaprog@hotmail.com and confirm your alertpay account to which we have to make refund.
5. You have 30 days to write to us to get refund.